Terms of Service
Terms of Service – PrimeCrate
These Terms of Service govern the relationship between you (the “Customer”) and PrimeCrate (“we”, “our”, “us”), regarding the use of our online store and the purchase of products through our website.
GENERAL OVERVIEW
Welcome to PrimeCrate. The terms “we”, “us” and “our” refer to PrimeCrate.
PrimeCrate operates this online store and website, including all information, content, features, tools, products and services provided to offer a secure and personalised shopping experience (the “Services”).
By accessing our website, making a purchase or using any of our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, you should not use our Services.
SECTION 1: ACCESS AND ACCOUNT
By using our Services, you confirm that you are of legal age in your country of residence and have the legal capacity to enter into a binding agreement.
You agree to provide accurate, current and complete information when making a purchase.
You are responsible for maintaining the confidentiality of your account and for all activities conducted under your account.
SECTION 2: OUR PRODUCTS
We aim to display our products as accurately as possible. However, slight variations in colour, size or appearance may occur due to screen settings or lighting conditions.
We reserve the right to modify product descriptions, pricing and availability at any time without prior notice.
We may limit the quantity of products available for purchase per customer or order.
SECTION 3: ORDERS
By placing an order, you submit an offer to purchase products under these Terms.
Once your payment is successfully processed, you will receive an order confirmation email.
We reserve the right to refuse or cancel any order in cases of:
- pricing errors
- product unavailability
- suspected fraudulent activity
SECTION 4: PRICES AND PAYMENTS
All prices are displayed in the applicable currency based on your location and may include taxes where required.
Shipping costs are calculated separately and displayed at checkout before payment is completed.
We accept major international payment methods.
You confirm that you are authorised to use the selected payment method and that the provided information is valid.
Refunds are handled in accordance with our Refund Policy.
SECTION 5: SHIPPING AND DELIVERY
Orders are processed and shipped within the timeframes specified on our website.
Delivery times vary depending on the destination and courier service.
We are not responsible for delays caused by external factors such as customs procedures, weather conditions or courier disruptions.
Once an order has been handed over to the courier, the responsibility for delivery lies with the shipping provider.
SECTION 6: INTELLECTUAL PROPERTY
All content on this website, including text, images, branding, logos and design elements, is the property of PrimeCrate or its licensors.
Unauthorised use, reproduction or distribution of any content is strictly prohibited.
SECTION 7: THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, policies or practices of those external sites.
SECTION 8: LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, PrimeCrate shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or services.
We do not guarantee uninterrupted or error-free access to our website.
SECTION 9: RETURNS AND REFUNDS
Returns and refunds are handled in accordance with our Refund Policy available on our website.
Customers must follow the conditions outlined in that policy to be eligible for a return or refund.
SECTION 10: PRIVACY
Your personal data is collected and processed in accordance with our Privacy Policy.
SECTION 11: CHANGES TO TERMS
We reserve the right to update these Terms at any time. Any changes will be posted on this page.
Continued use of our Services after updates indicates acceptance of the revised Terms.
SECTION 12: GOVERNING LAW
These Terms are governed by the applicable laws of the United Kingdom.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of the United Kingdom.
SECTION 13: CONTACT
For any questions regarding these Terms, please contact:
PrimeCrate
support@primecrate.co
71-75 Shelton Street, Covent Garden
London, United Kingdom WC2H 9JQ
+44 7624579885
Company Number: 16539622