Terms of Service

These Terms of Service govern the relationship between you (the “Customer”) and PrimeCrate (“we”, “our”), regarding the use of our online store and the purchase of products through our website.

GENERAL OVERVIEW

Welcome to PrimeCrate. The terms “we”, “us” and “our” refer to PrimeCrate.
PrimeCrate operates this online store and website, including all information, content, features, tools, products and services provided to give you a safe and personalised shopping experience (the “Services”).
PrimeCrate uses Shopify technology to operate and manage the Services.

By accessing our website, making a purchase or using any of our Services, you agree to be bound by these Terms of Service and by our Privacy Policy [LINK].
If you do not agree with these Terms or with the Privacy Policy, you should not use our Services.

SECTION 1: ACCESS AND ACCOUNT

By accepting these Terms, you confirm that you are of legal age in your country of residence and have the legal capacity to enter into a purchase agreement.
To use our Services, you may be required to provide personal, contact and payment information. You confirm that all information provided is accurate, current and complete.
You are responsible for maintaining the confidentiality of your account and password, and for all activities conducted under your account.

SECTION 2: OUR PRODUCTS

We aim to display the colours, materials and details of our products as accurately as possible. Slight variations may occur due to screen settings or lighting conditions.
Product descriptions and prices may be updated at any time without notice.
We reserve the right to limit product quantities sold per customer, household or order.

SECTION 3: ORDERS

When placing an order, you make an offer to purchase subject to these Terms.
Once your payment is processed and accepted, you will receive an email confirmation with your order details.
We reserve the right to refuse or cancel any order due to pricing errors, stock availability issues or suspected fraudulent activity.

SECTION 4: PRICES AND PAYMENTS

All prices are displayed in the applicable local currency (AUD) and include taxes as required by Australian law.
Shipping costs are not included in the product price and will be shown at checkout before the order is finalised.
We accept major electronic payment methods and international credit/debit cards.
You confirm that you are authorised to use the chosen payment method and that the information provided is valid.
Once payment is completed, refunds will only be issued according to our Returns Policy [LINK].

SECTION 5: SHIPPING AND DELIVERY

Orders are processed and dispatched within the timeframes indicated on each product page.
Delivery times vary depending on your location and the courier service.
PrimeCrate is not responsible for delays caused by customs, weather conditions or circumstances outside our control.
Once the order is handed over to the courier, ownership and responsibility transfer to the customer.

SECTION 6: INTELLECTUAL PROPERTY

All content on this website, including logos, images, text, graphics and design elements, is the property of PrimeCrate or its licensors and is protected under intellectual property laws.
Unauthorised use of any part of our content constitutes a violation of our rights.
Copying, modifying or distributing any content without our prior written permission is prohibited.

SECTION 7: THIRD-PARTY LINKS

Our website may include links to third-party websites or services. We are not responsible for the content, accuracy or policies of those sites.
We recommend reviewing the privacy policies and terms of any third-party site before engaging with them.

SECTION 8: LIABILITY LIMITATION

To the fullest extent permitted by Australian law, PrimeCrate is not liable for direct or indirect losses, incidental or consequential damages arising from the use of our products or services.
We do not guarantee that the Services will be free from errors or interruptions.
By making a purchase, you accept the risks associated with the use of the product and acknowledge our limitations of liability.

SECTION 9: RETURNS AND REFUNDS

Customers may request a return within the timeframe stated in our Returns Policy [LINK], provided the product is unused and in its original packaging.
Return shipping costs are the responsibility of the customer unless the product is faulty or an error from our side is confirmed.

SECTION 10: PRIVACY

Personal information collected by PrimeCrate is processed in accordance with our Privacy Policy available on this website.
By using our Services, you consent to the processing of your personal data under applicable Australian privacy laws.

SECTION 11: CHANGES TO THE TERMS

We may update or modify these Terms of Service at any time. The updated version will always be available on this page.
Continued use of the website after changes are posted indicates acceptance of the updated Terms.

SECTION 12: GOVERNING LAW

These Terms are governed by the laws of Australia.
Any dispute will be handled by the competent courts in Australia.

SECTION 13: CONTACT

For any questions, concerns or complaints regarding these Terms of Service, you can contact us at:

PrimeCrate
📧 helpprimecrate.uk@gmail.com
📍 71-75 SHELTON STREET
COVENT GARDEN
LONDON, UNITED KINGDOM WC2H 9JQ
☎️ +44 7455 691182
🆔 16539622