🚚 Shipping Policy – PrimeCrate 

At PrimeCrate, we work to ensure every order is delivered quickly, safely and in perfect condition.
This Shipping Policy outlines the timelines, conditions and responsibilities that apply to all orders placed through www.primecrate.co and its associated domains.

🌍 1. Shipping Areas

We currently ship to the following destinations:

  • Australia

  • United Kingdom

  • European Union (EU)

  • Selected non-EU European countries

If your country does not appear at checkout, you can contact our team at helpprimecrate.uk@gmail.com for customised shipping options.

⏱️ 2. Processing Times

  • All orders are processed within 1 to 3 business days after payment confirmation.

  • During high-demand periods (sales, holidays, promotions), processing may take up to 5 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

🚀 3. Estimated Delivery Times

Delivery times depend on the destination and the courier service. Approximate timeframes:

Region Estimated Delivery Time
Australia 4 to 8 business days
United Kingdom 2 to 5 business days
Western Europe (Spain, France, Germany, Italy, Portugal, etc.) 3 to 7 business days
Northern & Central Europe 4 to 8 business days
Eastern Europe & remote areas 7 to 12 business days

⚠️ Delivery times are estimates and may be affected by customs delays, weather conditions or national holidays.

💰 4. Shipping Costs

  • Free shipping is available on orders above the threshold displayed on our store (example: “Free shipping on orders over AUD$90”).

  • Orders below the threshold will be charged a flat-rate shipping fee, shown at checkout before payment.

  • We do not apply hidden fees or extra charges after the order is confirmed.

📦 5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with:

  • Your tracking number

  • A link to track your parcel in real time

In some cases, tracking may take 24–48 hours to become active on the courier’s system.

✈️ 6. International Shipping & Customs

Orders shipped outside Australia may be subject to customs duties, import taxes or additional charges. These fees are the customer’s responsibility.
PrimeCrate cannot predict or control these charges, as they depend on each country’s regulations.

📬 7. Shipping Address

It is the customer’s responsibility to provide a complete and accurate address when placing the order.
PrimeCrate is not responsible for delays or lost packages due to incorrect or incomplete addresses.

If you notice an error in your address after placing the order, contact us immediately at helpprimecrate.uk@gmail.com.
If the order has not yet been dispatched, we will attempt to correct it at no extra cost.

📦 8. Returned or Undelivered Parcels

A parcel may be returned to PrimeCrate due to:

  • Incorrect or incomplete address

  • Recipient refusal

  • Repeated failed delivery attempts

If this occurs:

  • The order may be re-shipped, subject to payment of a new shipping fee.

  • If the customer prefers a refund, it will be processed minus the shipping costs incurred.

💎 9. Damaged or Lost Orders

All packages are shipped with quality control and protective packaging.
If your product arrives damaged or your order does not arrive:

  1. Notify us within 48 hours of the estimated delivery date.

  2. Send photos of the product and the packaging to helpprimecrate.uk@gmail.com.

We will investigate the issue with the courier and, if applicable, offer a replacement or a full refund.

📞 10. Contact Us

For any questions about shipping or the status of your order, you can reach our customer support team:

PrimeCrate
📧 helpprimecrate.uk@gmail.com
🌍 www.primecrate.co
📍 71-75 SHELTON STREET
COVENT GARDEN
LONDON, UNITED KINGDOM WC2H 9JQ
☎️ +44 7455 691182