Shipping Policy
Shipping Policy – PrimeCrate
At PrimeCrate, we aim to ensure every order is delivered quickly, safely, and in perfect condition.
This Shipping Policy outlines the timelines, conditions, and responsibilities that apply to all orders placed through www.primecrate.co and its associated domains.
1. Shipping Areas
We currently ship to the following destinations:
- United Kingdom
- European Union (EU)
- Selected non-EU European countries
- United Arab Emirates (UAE)
If your country does not appear at checkout, please contact our support team for assistance.
2. Processing Times
All orders are processed within 1 to 3 business days after payment confirmation.
During high-demand periods (sales, holidays, promotions), processing may take up to 5 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Estimated Delivery Times
Delivery times depend on the destination and courier service. Estimated timeframes:
Shipping Policy – PrimeCrate
At PrimeCrate, we aim to ensure every order is delivered quickly, safely, and in perfect condition.
This Shipping Policy outlines the timelines, conditions, and responsibilities that apply to all orders placed through www.primecrate.co and its associated domains.
1. Shipping Areas
We currently ship to the following destinations:
- United Kingdom
- European Union (EU)
- Selected non-EU European countries
- United Arab Emirates (UAE)
If your country does not appear at checkout, please contact our support team for assistance.
2. Processing Times
All orders are processed within 1 to 3 business days after payment confirmation.
During high-demand periods (sales, holidays, promotions), processing may take up to 5 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Estimated Delivery Times
Delivery times depend on the destination and courier service. Estimated timeframes:
|
Region |
Estimated Delivery Time |
|---|---|
|
United Kingdom |
2 to 5 business days |
|
Western Europe (Spain, France, Germany, Italy, Portugal, etc.) |
3 to 7 business days |
|
Northern & Central Europe |
4 to 8 business days |
|
Eastern Europe & remote areas |
7 to 12 business days |
|
United Arab Emirates (UAE) |
5 to 9 business days |
Delivery times are estimates and may be affected by customs delays, weather conditions, or national holidays.
4. Shipping Costs
Free shipping may be offered based on promotional conditions displayed on our store.
For orders not eligible for free shipping, a flat-rate shipping fee will be calculated and shown at checkout before payment.
We do not apply hidden fees or additional charges after the order is confirmed.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email including:
- Your tracking number
- A link to track your parcel in real time
Tracking information may take 24–48 hours to update.
6. International Shipping and Customs
Orders shipped internationally may be subject to customs duties, import taxes, or additional charges depending on the destination country.
These fees are the responsibility of the customer. PrimeCrate does not control or predict these charges.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
PrimeCrate is not responsible for delays or lost packages due to incorrect or incomplete address details.
If you notice an error after placing your order, please contact us immediately.
If the order has not yet been dispatched, we will do our best to correct it at no extra cost.
8. Returned or Undelivered Parcels
Orders may be returned due to:
- Incorrect or incomplete address
- Recipient refusal
- Failed delivery attempts
In such cases:
- The order can be re-shipped (additional shipping fees may apply)
- Refunds may be issued minus shipping costs incurred
9. Damaged or Lost Orders
All orders are carefully inspected and securely packaged.
If your order arrives damaged or is not delivered:
- Contact us within 48 hours of the expected delivery date
- Provide photos of the product and packaging
We will investigate with the courier and, where applicable, offer a replacement or refund.
10. Contact Us
For any shipping-related inquiries, please contact our support team:
PrimeCrate
support@primecrate.co
www.primecrate.co
71-75 Shelton Street, Covent Garden
London, United Kingdom WC2H 9JQ
+44 7624579885