Privacy policy

Privacy Policy – PrimeCrate

PrimeCrate operates this website and online store to provide products and services to customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.primecrate.co.

By using our Services, you agree to the terms outlined in this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact details (name, email address, phone number, billing and shipping address)
  • Payment information (processed securely via third-party payment providers)
  • Order and transaction details
  • Account information (if applicable)
  • Device and usage data (IP address, browser, device type, interaction with the website)
  • Communications (messages sent to customer support)

2. How We Collect Information

We collect information:

  • Directly from you when you place an order or contact us
  • Automatically through cookies and similar technologies
  • From service providers involved in payments, shipping, analytics, and website functionality

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Provide customer support
  • Manage shipping, returns, and payments
  • Improve our website and user experience
  • Prevent fraud and ensure security
  • Comply with legal obligations

We may also use your information for marketing communications, where permitted by law.

4. Sharing Your Information

We may share your information with:

  • Payment processors
  • Shipping and logistics providers
  • Website and analytics providers (including Shopify)
  • Service providers supporting our operations

We do not sell your personal data.

5. Shopify Platform

Our store is hosted on Shopify. Shopify processes personal data on our behalf to provide and improve the platform.

For more information, please refer to Shopify’s Privacy Policy:
https://privacy.shopify.com

6. Data Security and Retention

We take reasonable steps to protect your personal data. However, no method of transmission over the internet is completely secure.

We retain personal data only as long as necessary to:

  • fulfil orders
  • comply with legal obligations
  • resolve disputes

7. Your Rights

Depending on your location, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate information
  • Request deletion of your data
  • Restriction or objection to processing

To exercise these rights, please contact us using the details below.

8. International Data Transfers

Your data may be processed in countries outside your country of residence. Where required, we ensure appropriate safeguards are in place.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact

If you have any questions regarding this Privacy Policy or your data, please contact:

PrimeCrate
support@primecrate.co
71–75 Shelton Street, Covent Garden
London, United Kingdom WC2H 9JQ
+44 7624579885