Última actualización: 26 de octubre de 2025

Privacy Policy – PrimeCrate

PrimeCrate operates this store and website and provides the data, content, features, tools, products and services to offer you a curated shopping experience (the “Services”). We use Shopify technology to power the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services, or when you communicate with us by any means. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, use, and disclosure of your personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means data that identifies you or can reasonably be linked to you. It does not include anonymised or de-identified data. Depending on how you use the Services and applicable law, we may collect or process the following categories (including inferences made from them):

  • Contact details: name, address, billing and shipping address, phone number, email.

  • Financial information: credit/debit card details, payment card/token information, transaction details, payment confirmations.

  • Account information: username, password, security questions, preferences, settings.

  • Transaction information: items viewed, added to cart, saved to wishlist, purchased, returned, exchanged, or cancelled; past transactions.

  • Communications: information you provide in customer-support requests or other messages.

  • Device information: device, browser, network, IP address, and unique identifiers.

  • Usage information: how and when you access or navigate the Services.

Sources of Personal Information

We may collect personal information:

  • Directly from you (account creation, checkout, messages).

  • Automatically via the Services (including cookies and similar technologies).

  • From service providers we engage (IT, payments, analytics, fulfilment, support, cloud, shipping).

  • From partners or other third parties.

How We Use Personal Information

Depending on your interactions with us, we may use personal information to:

  • Provide, personalise, and improve the Services (process orders/payments, manage deliveries/returns, manage your account, remember preferences, show recommendations, enable reviews).

  • Marketing and advertising (emails, SMS, postal mail, and online ads, including based on prior interactions with our store).

  • Security and fraud prevention (authenticate accounts; detect, investigate and act on fraud, illegal activity or policy violations; protect the public and the Services).

  • Communications (customer support and service notices).

  • Legal compliance (respond to lawful requests and enforce our terms and policies).

How We Disclose Personal Information

We may disclose personal information:

  • To Shopify, service providers and vendors acting on our behalf (IT, payments, analytics, support, order and shipping management).

  • To marketing/advertising partners for personalised advertising where permitted (subject to your choices).

  • With your consent or direction (e.g., shipping carriers, social widgets, sign-in integrations).

  • To our affiliates or within our corporate group.

  • In connection with a business transaction (e.g., merger, insolvency) or to comply with applicable law, enforce our terms, and protect the Services and our users.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your use of the Services to provide and improve its platform. Information you submit to the Services may be transmitted to and shared with Shopify and third parties, including in other countries. For more on Shopify’s practices and your rights, see Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party sites or platforms. We are not responsible for their privacy or security practices. Review their policies before providing information. Information you share in public or semi-public areas (including social networks) may be visible to others.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from minors as defined by applicable law. If you believe a minor has provided personal information, contact us to request deletion.

Security and Retention

No security measure is perfect, and transmission over the internet may not be fully secure. Do not send sensitive data over insecure channels. We retain personal information only as long as necessary to operate the Services, comply with law, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights such as access, deletion, rectification, data portability, objection/ restriction of processing, and withdrawal of consent (where applicable). You can exercise rights via the methods provided in the Services or by contacting us.

  • UK/EEA: Additional rights may apply under the UK GDPR / EU GDPR. See also Shopify’s privacy resources: https://privacy.shopify.com/en.

  • Australia: You may have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You may also contact the Office of the Australian Information Commissioner (OAIC) regarding privacy concerns.

We may request information to verify your identity or authority when handling requests.

International Transfers

We may transfer, store and process your information outside your country of residence. Where required (e.g., transfers from the EEA/UK), we rely on recognised transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards, unless an adequacy decision applies.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
PrimeCrate

Email: helpprimecrate.uk@gmail.com

Address: 71–75 Shelton Street, London, ENG, WC2H 9JQ, GB